Effective Date: 24/03/24

Introduction

At Ultimate Top Notch Garage, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how we use it and the measures we take to safeguard that information.

Information We Collect

We may collect the following types of personal information from our customers:

• Contact Information: Name, address, phone number, and email address.
• Vehicle Information: Vehicle make, model, year, and registration details.
• Payment Information: Credit/debit card details or other payment methods.
• Service History: Records of previous services, appointments, and vehicle preferences.
• Website Usage Information: If you visit our website, we may collect data such as IP addresses, browser type and usage details through cookies or other tracking technologies.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and confirm appointments.
• To process payments and manage billing.
• To communicate with you regarding promotions, offers and updates (with your consent).
• To provide car detailing services including keeping a service history for future visits.
• To improve our services and enhance customer experience.
• To comply with legal obligations or resolve disputes.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use or disclosure.
These include:

• Secure storage of sensitive information.
• Use of encrypted payment gateways.
• Limiting access to personal data to authorized employees only.
• Regular updates to our security protocols.

Sharing of Information

We do not sell, trade or otherwise transfer your personal information to third parties, except in the following cases:

• Service Providers: We may share your information with third-party service providers who help us in operating our business (e.g., payment processors, IT services), provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

Your Choices

You have the right to:

• Request access to or correction of your personal information
• Opt out of promotional communications by following the unsubscribe instructions in any emails we send or by contacting us directly.
• Request deletion of your personal information subject to legal retention requirements.

Data Retention

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this policy, comply with legal obligations or resolve disputes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date and we encourage you to review the policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data. Please contact us at:

Ultimate Top Notch Garage
3 Limestone Court, Warragul VIC 3820
E: support@ultimatetopnotchgarage.com.au
P: +61 435 935 864